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Refund Policy

At SR Digital, LLC we aim to deliver high-quality digital products and a smooth customer experience. Please review our refund policy before making a purchase.

For any assistance, contact us at: contact@srdigitalvault.com

1. Nature of Products

All products offered by SR Digital, LLC are digital website templates and design assets delivered electronically.

  • No physical items are shipped
  • Products are accessible after successful payment

2. Refund Eligibility

Due to the digital nature of our products, refunds are generally not provided once a product has been accessed or downloaded.

However, we offer refunds under the following conditions:

  • You did not download or access the product
  • You experienced a verified technical issue that prevents proper use
  • The product is significantly different from its description or preview

All refund requests must be submitted within 7 days of purchase.

3. Refund Review Process

Each refund request is reviewed on a case-by-case basis.

We may require:

  • Order details
  • Description of the issue
  • Supporting evidence (if applicable)

We aim to respond to all requests within 2–5 business days.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after purchase
  • Lack of technical knowledge to use the product
  • Failure to read product description or requirements
  • Requests made after the refund period

5. Support First Approach

Before requesting a refund, we encourage you to contact our support team.
We will make reasonable efforts to:

  • Help you use the product correctly
  • Resolve any technical issues
  • Provide guidance and clarification

6. Payment Disputes

We encourage customers to contact us directly before initiating any chargebacks or payment disputes.

Unauthorized or abusive disputes may result in:

  • Suspension of access to purchased products
  • Restriction from future purchases

7. Policy Updates

We may update this Refund Policy from time to time. Updates will be posted on this page with a revised date.

5. Contact Us

If you have any questions or need help, feel free to reach out:

Business Name: SR Digital, LLC
Address: 131 Continental Dr Suite 305 Newark, DE, 19713
Country: United States
Email: contact@srdigitalvault.com